topic Re: No Service in Get Support

No Service

JManacsa — Tue, 17 Feb 2026 03:59:42 GMT

Hi woke up this morning to find out that I do not have service with my cell number. Was wondering if this matter can be looked more thorough on your end. Thank you!

Jon

Re: No Service

hairbag1 — Mon, 16 Feb 2026 23:12:33 GMT

@JManacsa

log in to your account either app or web...then see if your account is still active or suspended. On rare occasions, autopay does fail, but ez to fix.

Re: No Service

JManacsa — Mon, 16 Feb 2026 23:14:22 GMT

I believe my eSIM got deleted, is there a way to reissue my eSIM? I tried to “change my sim” on the app but it wants me to 2f authenticate with my number that u cannot access plus won’t let me change the 2f from phone number to email

Re: No Service

hairbag1 — Mon, 16 Feb 2026 23:17:08 GMT

@JManacsa wrote:
I believe my eSIM got deleted, is there a way to reissue my eSIM? I tried to “change my sim” on the app but it wants me to 2f authenticate with my number that u cannot access plus won’t let me change the 2f from phone number to email

if esim was deleted accidentally, you need to log in to your account and buy a new esim.

alternatively...use this link to message Customer Support for their help..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

JManacsa — Mon, 16 Feb 2026 23:16:27 GMT

I checked the app and my subscription is still active

Re: No Service

JManacsa — Mon, 16 Feb 2026 23:23:57 GMT

Logged in and there’s no function to “buy new eSIM”. There’s only one option and to buy a physical sim. Is there a workaround for this?

Re: No Service

hairbag1 — Mon, 16 Feb 2026 23:27:16 GMT

@JManacsa

use the link I provided to start process to get Customer Support to fix.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

hTideGnow — Mon, 16 Feb 2026 23:28:05 GMT

hi @JManacsa

use the PM app to buy esim. buy it from Account page, Purchase sim card and choose esim

Re: No Service

JManacsa — Mon, 16 Feb 2026 23:31:36 GMT

Re: No Service

JManacsa — Mon, 16 Feb 2026 23:32:20 GMT

Re: No Service

JManacsa — Mon, 16 Feb 2026 23:34:54 GMT

Apologies for the spam in photos, currently doing this on my phone. I do not see a purchase eSIM option and only have the option to buy a physical one