topic Re: Subscription Expiry? in Get Support

Subscription Expiry?

Gregoire — Mon, 16 Feb 2026 21:41:00 GMT

Hello Everyone!
I have a notification that my subscription is expiring. Never heard of a subcription expiring and I always pay automatically by credit card. Has anyone else gotten this warning band on their home screen? My services still work fine.

Re: Subscription Expiry?

slusagm — Mon, 16 Feb 2026 19:08:17 GMT

if your service is working find, it might be just showing wrong. Usually this is for those who didn't pay and lost service for close to 90 days

but to be safe, I suggest you to ask PM to check.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription Expiry?

Sansan — Mon, 16 Feb 2026 19:10:31 GMT

Lots of people on autopay do indicate from time to time that their subscription did not renew and got the expired message.

Sometimes it's false and sometimes it's legit. If yours is working fine, then ignore the message.

Re: Subscription Expiry?

Tony2025 — Mon, 16 Feb 2026 19:13:51 GMT

That weird because public mobile told me subscription plan don't have expiration date, reach out back to public mobile tell them on and make ticket show them screen shot

Re: Subscription Expiry?

slusagm — Mon, 16 Feb 2026 19:15:50 GMT

@Tony2025

Subscription plan does not have expiration date, it just mean the price wont' change

the Subscription expiring here means the plan is expiring for this cycle, need to make a payment to renew. So, it is more the current cycle is expiring,

Re: Subscription Expiry?

Gregoire — Mon, 16 Feb 2026 19:26:53 GMT

The red banner that I showed in the post has now disappeared. Not sure what made it disappear. If it was my ticket, or if it was just a glitch. Anyways thanks guys.

Re: Subscription Expiry?

computergeek541 — Mon, 16 Feb 2026 21:43:21 GMT

@Gregoire wrote:
The red banner that I showed in the post has now disappeared. Not sure what made it disappear. If it was my ticket, or if it was just a glitch. Anyways thanks guys.

The error message disapeared as the resulf of time. In certain places of the self serve and reward accounts, this error message gets shown to all customers around the time of renewal. It does not not actually mean that service has been suspended unless the actual services have stopped working.

Re: Subscription Expiry?

Gregoire — Tue, 17 Feb 2026 16:37:38 GMT

Thank you @computergeek541 and all that answered. I believe this red message of subcription expiry is a glitch that appears between the short time the payment is due to the time the credit card gets processed.