topic Re: I can't make or receive calls. in Get Support

I can't make or receive calls.

Deanna81 — Mon, 16 Feb 2026 21:38:51 GMT

I was able to make and receive calls yesterday and after a couple hours I can't make calls anymore

Sansan — Mon, 16 Feb 2026 20:20:53 GMT

Did you just join Public Mobile?

Restart your phone and try again. Is your account active and up to date?

BKNS27 — Mon, 16 Feb 2026 20:22:02 GMT

What is the make and model of your phone. Since 3G has been removed, you will need VoLTE to make and receive calls. Here is more information:

Also check to see if there is an outage in your area:

Are you update on your monthly payment?
Are you getting data?

Deanna81 — Mon, 16 Feb 2026 20:25:39 GMT

I have done everything they have told me to do. I'm at a loss here. Nothing is working

Deanna81 — Mon, 16 Feb 2026 20:26:32 GMT

I paid it yesterday. Everything was working fine and then stopped. Can't make or receive any calls or texts

BKNS27 — Mon, 16 Feb 2026 20:28:57 GMT

If nothing is working then check for outages in your area or dial 611 to see if your account is suspended due to nonpayment for this month.

Check my earlier response to troubleshoot.

DarkKnight_1000 — Mon, 16 Feb 2026 20:35:50 GMT

@Deanna81
Try resetting your network settings.

For Samsung:
Settings → General Management → Reset → Reset Mobile Network Settings

For iPhone:
Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings

After that, test calling again.

If it still doesn’t work, you’ll need to contact Customer Support
click this link to contact them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
than check your inbox when they reply in a few hours
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage