topic Re: Porting issue - urgent!! in Get Support

Porting issue - urgent!!

tylerdonaldson — Tue, 04 Jan 2022 23:19:23 GMT

Hi, my Koodo account expires November 16th and I've not been able to port my number since activating PM on November 10th. It fails at the Check Eligibility button and won't let me go any further. I've emailed and messaged mod's already but nobody has responded. Anyone help? Thanks!

Re: Porting issue - urgent!!

hummuschips — Mon, 14 Nov 2016 22:57:40 GMT

Before you enter your phone number and clicking check availability could you try clicking on "I am authorized to port this number" first and then enter the number and check availability? Please report back if this worked or not.

Re: Porting issue - urgent!!

tylerdonaldson — Mon, 14 Nov 2016 22:59:11 GMT

Thanks for the reply. No change, have tried in Chrome and IE.

Re: Porting issue - urgent!!

hummuschips — Mon, 14 Nov 2016 23:03:22 GMT

What format are you entering the numbers when you type it in? What is the error that comes up?

Re: Porting issue - urgent!!

tylerdonaldson — Mon, 14 Nov 2016 23:02:54 GMT

Lack of support is embarrassing. I have requested a full refund and cancellation of my PM account.

Re: Porting issue - urgent!!

cj1221 — Tue, 15 Nov 2016 00:43:38 GMT

@tylerdonaldson I want yo be refuned as well, please give us solution @Shazia_K @Mary_M@Jeremy_M

Re: Porting issue - urgent!!

tylerdonaldson — Tue, 15 Nov 2016 01:10:30 GMT

I've opened a dispute with my credit card company, and I suggest anyone else experiencing issues do the same. They sure were quick to take my money...

Re: Porting issue - urgent!!

Tcoop — Tue, 15 Nov 2016 07:14:37 GMT

Amen to that!

Re: Porting issue - urgent!!

Simon4s — Tue, 15 Nov 2016 07:25:20 GMT

@tylerdonaldson
Porting from koodo has some problems i believe. You must get a MODs attention. Do do by emailing them and tagging them the way i tagged you. Do this tomorrow morning when the mods get online. Can't expect help from busy staff if your complaint goes unnoticed.

Re: Porting issue - urgent!!

hummuschips — Tue, 15 Nov 2016 12:33:34 GMT

@tylerdonaldson

Public Mobile normally would change the start date of your plan to the date that they fixed any porting issues you had so you don't lose any of your 90 day plan. Since you've already gone ahead and requested the charge back, I guess there isn't any point in going forward.

Someone else was having similar issues with you where they couldn't check eligibility but the system maintenance last night fixed it and they were able to port their number. I guess it's too late for you though.

Re: Porting issue - urgent!!

Madman — Tue, 15 Nov 2016 12:44:09 GMT

Not only have you wasted your time.You have wasted everyone else's time here. Don't let the door ......