topic Re: Can’t complete 2FA in Get Support

Can’t complete 2FA

TyceB — Mon, 16 Feb 2026 05:17:55 GMT

I have been trying to change my SIM card but whenever I try to change it on the app it asks for 2FA and sends a message with the code to my number which is not currently receiving messages.

Re: Can’t complete 2FA

Handy1 — Sun, 15 Feb 2026 21:36:04 GMT

@TyceB You can get support to help you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t complete 2FA

slusagm — Sun, 15 Feb 2026 21:42:57 GMT

Did you try clicking Didn't Receive Code or Resend code and see if Send email option is there?

If not there, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote