Duplicate Payment

Kingdom1 — Sun, 15 Feb 2026 20:56:17 GMT

The first payment was successfully deducted from my bank account; however, the SIM was not activated. As a result, I attempted the activation process a second time, and another payment was deducted. After the second payment, the SIM was successfully activated. Upon reviewing my bank statement, I noticed that two payments were taken for a single activation.

Re: Duplicate Payment

Chalupa_Batman — Sun, 15 Feb 2026 21:03:01 GMT

@Kingdom1 wrote:
The first payment was successfully deducted from my bank account; however, the SIM was not activated. As a result, I attempted the activation process a second time, and another payment was deducted. After the second payment, the SIM was successfully activated. Upon reviewing my bank statement, I noticed that two payments were taken for a single activation.

First, confirm with your bank they were actual withdrawals and one of them is not a pending payment. If you find it is a double payment, create a ticket using the chat bubble below or use these links.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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topic Duplicate Payment in Get Support

Duplicate Payment

Re: Duplicate Payment