topic Re: Payment issue HELP! in Get Support

Payment issue HELP!

PianoMan88 — Sun, 15 Feb 2026 20:28:05 GMT

My payment tried to come out and I did not have sufficient funds. Now, I am trying to log in to my PM account to find out the balance owing and make a payment but I cannot get the security code to come thru to my phone to allow me to login. Is there someone here that can help me? It's urgent that I get connection going again so I can be in touch with my spouse!

Re: Payment issue HELP!

slusagm — Sun, 15 Feb 2026 20:35:43 GMT

You can get that code via email

Click Didn't receive code or Resend code, there should then have a Send Email option

If you don't see such option, you will need help from PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Payment issue HELP!

PianoMan88 — Sun, 15 Feb 2026 20:43:56 GMT

I got the code via email and got logged in. It says subscribe via current plan, is that the option I want to choose to resume services?