topic Re: Sim Card Did Not Arrive in Get Support

Sim Card Did Not Arrive

CanadianWoods — Sun, 15 Feb 2026 18:12:59 GMT

I ordered a physical sim card. It has been three weeks and it has not arrived.

How do I pursue a refund?

Jeff

slusagm — Sun, 15 Feb 2026 17:37:30 GMT

Three weeks is too long. Please ask PM to check, they will either resend or ask you to buy in person from store and reimburse you

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

Socrates8567 — Sun, 15 Feb 2026 18:13:06 GMT

Sometimes, sim cards mailed by public mobile via Canada post can take longer. Sometimes up to 4 weeks.

If you purchased a plan you really like and think it is worth keeping, you can purchase a sim card three other ways.

When you have registered the new sim card, just contact customer service with a copy of your reciept and you'll be credited on your account.