topic Re: Phone number randomly changed in Get Support

Phone number randomly changed

Johnny40 — Sun, 15 Feb 2026 13:17:48 GMT

My phone number changed randomly on its own without any input from me. I now have a new number and no one can get hold of me. I need to get my old number back! Why was it randomly changed? I’ve had my old number for 20 years and now it’s been changed! HELP!

Re: Phone number randomly changed

Handy1 — Sun, 15 Feb 2026 13:42:50 GMT

@Johnny40 I’m guessing your recently tried to port number over to public mobile and the port didn’t complete . I’m any event you need support to try and help resolve or you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone number randomly changed

Johnny40 — Sun, 15 Feb 2026 13:48:25 GMT

I ported back on Jan 26 and everything was working just fine until Friday night when my number was randomly changed without any inputs from me……?

Re: Phone number randomly changed

softech — Sun, 15 Feb 2026 15:43:30 GMT