topic Re: Esim in Get Support

Esim

Meldy — Sun, 15 Feb 2026 10:52:32 GMT

When I scan the e-sim is invalid we try morethan 5 times…I cannot acess aswell to my account i dont have acess to the cell number but it is active I need a new bar code to set up my e sim. Thank you

Re: Esim

softech — Sun, 15 Feb 2026 11:21:11 GMT

@Meldy

there is a chance that the error was there because the Public Mobile esim is already installed and just not properly enabled

On Android: Check your Sim Card Manager and see if a Public Mobile eSim is there. If so, make sure it is enabled.

On iPhone: check Settings > Celluar and see if the eSIM is there. If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually. If you cannot find it in Inbox of your email, check also the Spam box.

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim).
If the non-PM sim is physical, remove it. If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)

Then reboot the phone and click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there

Re: Esim

Meldy — Sun, 15 Feb 2026 11:27:45 GMT

Still not working ,if I purchase physical simcard & I cannot aces my account because texted my phone number, how can I swicth?

Re: Esim

slusagm — Sun, 15 Feb 2026 14:29:53 GMT

@Meldy ask PM to help with the eSIM . If they cannot fix it, they will help with switch to physical sim

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote