Account activation

Habibullah2 — Sat, 14 Feb 2026 19:33:57 GMT

I didn’t received my SIM card still yet, want to add esim

Re: Account activation

slusagm — Sat, 14 Feb 2026 19:02:57 GMT

When you order the sim? It can take up to 3 weeks

And since you picked Sim card, you need to complete the sim card activation before you can change to eSIM

But ask PM to check and help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: