Services not working

ACB2026 — Sat, 14 Feb 2026 18:14:37 GMT

I joined PM a few days ago. I can’t send texts (not sent) or make calls (call fails) but I am receiving calls and texts (?) I also can’t get a hold of a CSA online either to get the problem rectified quickly. Any ideas of how to fix the problems?

Re: Services not working

hTideGnow — Sat, 14 Feb 2026 18:16:24 GMT

hi @ACB2026 make sure your old carrier sim is removed and the old carrier eSIM is disabled

then Reboot your phone and click Reset Network Settings and test again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Services not working in Get Support

Services not working

Re: Services not working