topic Lost item in Get Support

Lost item

williamharry43 — Sat, 14 Feb 2026 17:10:53 GMT

I lost my phone I want to retrieve my number is there any way I can talk with a customer service person

Re: Lost item

kb_mv — Sat, 14 Feb 2026 17:13:46 GMT

@williamharry43 wrote:
I lost my phone I want to retrieve my number is there any way I can talk with a customer service person

@williamharry43 You will need to talk to a CS rep. Send them a message at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: spelling

Re: Lost item

williamharry43 — Sat, 14 Feb 2026 17:16:18 GMT

Thank you so much

Re: Lost item

Dunkman — Sat, 14 Feb 2026 17:16:30 GMT

@williamharry43

You should be able to access your self service account without the use of your phone (which is stolen). You can get the 2FA code via email instead of text.

Do you see "Didn't get the code" link? Click on that link and it should offer you 2FA email option. Once into your account, you can report your phone stolen/lost.

Re: Lost item

williamharry43 — Sat, 14 Feb 2026 17:17:51 GMT

Already logged in my account…. But couldn’t find any customer support number

Re: Lost item

Dunkman — Sat, 14 Feb 2026 17:21:41 GMT

@williamharry43 wrote:
Already logged in my account…. But couldn’t find any customer support number

@williamharry43

There is no customer service support phone number with Public mobile. All the service is online and most is DIY services.

If you are in your account, go to Profile section and report your phone lost/stolen. If you find your phone, then you can report your phone found. Otherwise, once you get a new phone, you can either get a new physical SIM card and change the number in your self service account. If eSIM, download the pM app on your new phone and purchase another eSIM, which should be free and then a new eSIM will be installed on your new phone.

https://www.publicmobile.ca/en/get-help/articles/lost-or-stolen-phone

You really don't need to contact customer service agent for lost phones. You can deal with the situation yourself.

Re: Lost item

hTideGnow — Sat, 14 Feb 2026 17:22:32 GMT

hi @williamharry43

if you can log in, you don't need customer support ,

all you need to do is to get a new SIM card new phone. login and change the SIM card number