topic Re: Cannot activate - Payment issue in Get Support

Cannot activate - Payment issue

Thangster — Tue, 04 Jan 2022 23:19:17 GMT

This is getting ridiculous, have been trying for 2 days now and each time and fail each time at the payment and then it goes back to 50 minute cooldown before I can try again?

What is this nonsense? There are about a dozen topics about having credit card match the billing exactly, different browsers ect.

I have tried everything and my credit card is showing it is going through.

Not a good first impression guys.

Authorized Transactions DATE DESCRIPTION DEBIT CREDITJun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 28, 2018Jun 27, 2018Jun 27, 2018Jun 27, 2018Jun 27, 2018Jun 27, 2018Jun 27, 2018Jun 27, 2018

KOODO TOP UP REAPPROV EDMONTON	$45.20
PUBLIC MOBILE VANCOUVER	$0.00
PAYMENT		$61.22
KOODO TOP UP REAPPROV EDMONTON	$45.20
KOODO TOP UP REAPPROV EDMONTON	$45.20
PUBLIC MOBILE VANCOUVER	$0.00
KOODO TOP UP REAPPROV EDMONTON	$45.20
PUBLIC MOBILE VANCOUVER	$0.00
PUBLIC MOBILE VANCOUVER	$0.00
PUBLIC MOBILE VANCOUVER	$0.00
KOODO TOP UP REAPPROV EDMONTON	$45.20
KOODO TOP UP REAPPROV EDMONTON	$45.20
KOODO TOP UP REAPPROV EDMONTON	$45.20
PUBLIC MOBILE VANCOUVER	$0.00
PUBLIC MOBILE VANCOUVER	$0.00
PUBLIC MOBILE VANCOUVER	$0.00
PUBLIC MOBILE VANCOUVER	$0.00

Re: Cannot activate - Payment issue

mimmo — Thu, 28 Jun 2018 08:52:16 GMT

Hi yeah the portal can be buggy sometimes.:( assuming you tried incognito mode?

sometimes living the last digit off the postal code does the rick or leaving out the unit number.

you might want to try buying a voucher and activating that way.

I honestly would send a private message to the mods asking them to investigate and I would also make sure no tranasactions were actually approved on your cc. sometimes the system says declined but actually charges the card..

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Cannot activate - Payment issue

Thangster — Thu, 28 Jun 2018 09:04:03 GMT

I have messaged the mod team as this seems like the most blanket solution for the issues here.

How is this known issue not fixed ?

I cannot spend all day(s) trying to get activated while trying all the different loopholes and nonsense to have a chance of success.

In the meantime each attempt is posting on my credit card?

Need an actual solution.

Re: Cannot activate - Payment issue

mimmo — Thu, 28 Jun 2018 09:12:59 GMT

you are correct in that 90% of the solutions are contact mods as they are the only ones with account access, which means they are the only ones who can provide solutions. the forums help tease out info and direct people in the right direction.

why issues are not fixed is unknown.

unfortunatley the only two actual solutions wait for mods to reply, or go to shell/7-11 and buy a top up voucher.

also not sure if you are posting a number if you are please do it in two steps

1) activate sim with a new PM number and make sure all is working

2) port number via self serve only use name on old account exatly and account number.

Re: Cannot activate - Payment issue

will13am — Thu, 28 Jun 2018 13:00:40 GMT

It seems like entering credit card information can be beyond challenging for some customer accounts. Personally, the only difficulties I have ever had adding a credit card was when I added the same card for a third account. The work around was to add a different card and then switch back a couple of days later. Tracking issues reported by others, it seems like address entry can cause problems. Apartment number should be left blank. The postal code entry should have no spaces. One weird address problem experienced by a colleague was due to a different address for the account and the credit card. Once the account address was changed, the credit card was accepted.

Browsers can have impact. Various strategies successfully used include switching browsers, clearing cache, running in incognito mode.

With respect to fixing software problems, I can say that it is not due to a lack of effort that things continue to be broken. Some fixes are easy, some not so much. Sometimes fixes that correct one problem trigger a different one. I know this may not be comforting to those affected by a problem, but this is the reality. Nonetheless, a bit of sympathetic understanding is important.

Re: Cannot activate - Payment issue

GreatCanadian — Thu, 28 Jun 2018 15:49:29 GMT

@Thangster wrote:
I have messaged the mod team as this seems like the most blanket solution for the issues here.

How is this known issue not fixed ?

I cannot spend all day(s) trying to get activated while trying all the different loopholes and nonsense to have a chance of success.
In the meantime each attempt is posting on my credit card?

Need an actual solution.

@Thangster It's the most blanket solution because the Mods are the only ones that can actually access and make any necessary changes to your account. The rest of us can only make suggestions to options you may try yourself to get the issue solved. Oftentimes that works. In the event it doesn't, then the mods are required. You're welcome.

Re: Cannot activate - Payment issue

Luddite — Thu, 28 Jun 2018 13:36:00 GMT

@Thangster There seems to have been a payment taken. Therefore, do not make any more payments until the moderators have responded.

Re: Cannot activate - Payment issue

Thangster — Fri, 29 Jun 2018 13:43:36 GMT

Had to run through all my cards and eventually a TD visa Debit worked. They charged me about 8 times for all the "failed" attempts on my rbc. What a headache , will need them to cancel those charges