topic Re: Account help in Get Support

Account help

Joe55555 — Fri, 13 Feb 2026 21:56:56 GMT

Asking to subscribe already have an account when I try to sign. In

hTideGnow — Fri, 13 Feb 2026 21:58:39 GMT

you activate new plan, just an account setup issue, PM support agent can help

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

slusagm — Fri, 13 Feb 2026 21:59:22 GMT

you need PM to sort out the login issue

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27 — Fri, 13 Feb 2026 21:59:23 GMT

Your email address is not linked to EverSafe so contact a CS_Agent to link them together.

Sansan — Fri, 13 Feb 2026 21:59:44 GMT

This means that your account is not attached to Eversafe ID. Your can ask agent for help to attach so that you can sign in.

You can contact them at the link below.