topic sim card delivery in Get Support

sim card delivery

Wayne1721 — Fri, 13 Feb 2026 20:13:27 GMT

taking forever to get a sim card in the mail, Thought it would only take a couple days similar to other carriers. I paid for the card , can i go and pick one up at a retailer? Would i get my money back from PM if they make be pay an additional cost at the telus outlet?

thanks

Re: sim card delivery

slusagm — Fri, 13 Feb 2026 20:10:51 GMT

not couple days. Couple days just when it will be sent out

how long you waited? check with PM for status update

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: sim card delivery

hTideGnow — Fri, 13 Feb 2026 20:11:52 GMT

hi @Wayne1721

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: sim card delivery

Wayne1721 — Sat, 21 Feb 2026 12:37:46 GMT

Its been 2 weeks now so im going to pick one up at a telus store, and hopefully be able to get my money back ,from the one i purchased online, on this platform!