topic Re: 800 numbers in Get Support

800 numbers

Nizar1 — Fri, 13 Feb 2026 19:53:59 GMT

i can make calle to 800 number it keeps saying 8UM1 cant be completed

Re: 800 numbers

slusagm — Fri, 13 Feb 2026 19:55:26 GMT

you are not the only one with the issue. When you have this problem, you will need PM to reset the account on the system

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: 800 numbers

Socrates8567 — Fri, 13 Feb 2026 19:55:43 GMT

This has been an issue for sometime with pm. Contact customer service for them to fix it.

First, try the chatbot in the bottom right corner. If that doesn't work, use direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 800 numbers

hTideGnow — Fri, 13 Feb 2026 19:56:34 GMT

hi @Nizar1

this has been asked many times on the Community lately. Try reboot phone and click Reset network settings and test again. If that does not work, you will need to ask PM support agent to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage