topic How do I cancel my order? in Get Support

How do I cancel my order?

mike555 — Fri, 13 Feb 2026 19:51:58 GMT

On Jan 25 I signed up for a plan. SIM card was to be delivered to my by Feb 4. Since I have not received the card I want to cancel my order and receive a refund. I have not activated my account.

Re: How do I cancel my order?

Handy1 — Fri, 13 Feb 2026 19:41:55 GMT

@mike555 You need to ask support for such a request

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I cancel my order?

slusagm — Fri, 13 Feb 2026 19:44:22 GMT

you can try asking PM for the sim card or arrange refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage