topic Re: How do I get QR code for new iPhone in Get Support

How do I get QR code for new iPhone

Nigels — Fri, 13 Feb 2026 20:00:43 GMT

Re: How do I get QR code for new iPhone

Socrates8567 — Fri, 13 Feb 2026 19:33:24 GMT

Very simple. Just download the public mobile app on your phone, sign into it, then purchase a new esim. If you had one before, it will show $5 up front but free at check out. Easy!

Re: How do I get QR code for new iPhone

hTideGnow — Fri, 13 Feb 2026 19:34:46 GMT

hi @Nigels

Sorry, unlike physical sim card, esim cannot be transferred from phone to phone, but you can buy a Free replacement.

What you need to do is to download the PM app on the new phone, login to the app, go to Account page and choose Buy sim card and select eSIM.

the system might still charge you the $5. Pay and install the esim first.

After the new esim is installed, submit a ticket with PM agent and for reimbursement. You can submit ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get QR code for new iPhone

slusagm — Fri, 13 Feb 2026 19:35:15 GMT

you need to download PM app on the new phone and buy a new eSIM there

Re: How do I get QR code for new iPhone

Handy1 — Fri, 13 Feb 2026 19:35:47 GMT

@Nigels If you have new phone and want to use eSIM then download the public mobile app and rebuy eSIM it should be free at check out if you have previously had eSIM and if you do happen to get charged for the eSIM just message support for credit for the cost of eSIM