topic Re: Number changed in Get Support

Number changed

calvingod — Fri, 13 Feb 2026 16:00:44 GMT

I didn’t request to change my number

after transferring from fizz to public mobile last week

my phone number was still the same one

until today

Re: Number changed

DarkKnight_1000 — Fri, 13 Feb 2026 06:50:46 GMT

So just to confirm — your number got changed to a different one even though you didn’t request it? If that’s the case, you’ll need to contact Customer Support and let them know what happened.

To contact them, use this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Then check your inbox for their reply (usually within 2–3 hours after they open at 9 AM):
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number changed

calvingod — Fri, 13 Feb 2026 16:42:13 GMT

Hi, I did reach out to them and submitted the ticket

so far there is no reply

and I am stuck