topic SIM Swap in Get Support

SIM Swap

JAW64 — Fri, 13 Feb 2026 03:23:28 GMT

Hello, I'm hoping to get support. My SIM was swapped and I've lost access to my Public Mobile account and, of course, my cellular number. Can someone please help me get my phone back?

Re: SIM Swap

softech — Fri, 13 Feb 2026 02:54:09 GMT

@JAW64

this is a serious issue. Please report this to PM immediately. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

At the same time, I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor for their reply

(Since it is a bit late tonight, they might not reply you until tomorrow morning)

Re: SIM Swap

JAW64 — Fri, 13 Feb 2026 02:58:06 GMT

Thank you so much.

Re: SIM Swap

CSA_PM — Fri, 13 Feb 2026 13:05:07 GMT

Hello @JAW64

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage