topic Re: Phone suspended in Get Support

Phone suspended

BC1974 — Thu, 12 Feb 2026 20:32:49 GMT

I asked another provider to port my phone number to their service. During the process you sent me a text message asking me to confirm this action. In error I did not reply to your text within your timeline. This number is now suspended. I need to correct this. Please advise.

Re: Phone suspended

kb_mv — Thu, 12 Feb 2026 20:36:26 GMT

@BC1974 wrote:
I asked another provider to port my phone number to their service. During the process you sent me a text message asking me to confirm this action. In error I did not reply to your text within your timeline. This number is now suspended. I need to correct this. Please advise.

@BC1974 When porting out you need to contact your new provider to fix issues.

Re: Phone suspended

Sansan — Thu, 12 Feb 2026 20:48:48 GMT

If your plan is suspended, it cannot be ported. You would need to make a payment to resume your service for another month, then request the port again.

Re: Phone suspended

computergeek541 — Thu, 12 Feb 2026 23:13:52 GMT

@Sansan wrote:
If your plan is suspended, it cannot be ported. You would need to make a payment to resume your service for another month, then request the port again.

The above depends on where the number is being ported to. A suspended Public Mobile phone number can still be ported to Telus or Koodo.

Re: Phone suspended

BC1974 — Thu, 12 Feb 2026 21:29:57 GMT

The phone is still under contract. They suspended my phone because is missed their deadline to confirm a port to another provider. The account should still be active until the end of this month

Re: Phone suspended

kb_mv — Thu, 12 Feb 2026 21:35:32 GMT

@BC1974 wrote:
The phone is still under contract. They suspended my phone because is missed their deadline to confirm a port to another provider. The account should still be active until the end of this month

@BC1974 I don't get why they would suspend your service for not answering the text. In any case when you say your phone is still under contract, you mean you still have days left in this 30 day period? I think you'll need to contact CS. Use the chat icon or send direct message at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437