topic Re: I cannot activate eSIM. Nothing works. What should I do? in Get Support

I cannot activate eSIM. Nothing works. What should I do?

OlgaRG — Thu, 12 Feb 2026 04:33:44 GMT

Hi!
I purchased PublicMobile abonnement and eSIM. I cannot activate it. Nothing works: neither network reset, nor eliminating all possible physical sims. To make matters worse, out of desperation, I ordered the physical sim and the online system told me the following: “payment passed but order cannot be completed. Contact support”.
What should I do? This is hell

Re: I cannot activate eSIM. Nothing works. What should I do?

Handy1 — Thu, 12 Feb 2026 05:49:57 GMT

@OlgaRG You need to engage support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage