topic Re: How do I downgrade now? in Get Support

How do I downgrade now?

gpavia — Thu, 12 Feb 2026 02:50:14 GMT

Hello, I went to mexico so I changed my subsciption to the CAN-US-MEX plan. But now I will be returning to Canada and what to go back to my original plan $19.00 1GB plan. When I logged in and went to change subscription it does not list it. How do I go back to that one?

Thanks

GPD

Re: How do I downgrade now?

Handy1 — Wed, 11 Feb 2026 23:06:38 GMT

@gpavia We can only change to the plans that are offered to us in our accounts despite what we see on the website unfortunately

Adding @gpavia work around is to port out and port back in on. Newly created account with new email and new sim

Re: How do I downgrade now?

porcupine — Wed, 11 Feb 2026 23:05:34 GMT

Public Mobile doesn't allow you to downgrade

Re: How do I downgrade now?

Socrates8567 — Wed, 11 Feb 2026 23:09:08 GMT

Another work around to add to @Handy1 is to go to the app. Go to change subscription, see what plans are there. Change it to the lowest plan on that list. BUT, change it for the renewal date. Then, next month after it's changed, see what offers you get this time. Pick the lowest one you have on the list and once again, change it for the renewal date. It may take a few months but this is the only way we know how to get back down to the lowest price close to what you had. Make sense?

Re: How do I downgrade now?

computergeek541 — Thu, 12 Feb 2026 02:50:04 GMT

@porcupine wrote:
Public Mobile doesn't allow you to downgrade

That isn't correct. In many cases, customers are able to switch to lower priced plans.