topic SIM Card Order Not Delivered – No Tracking Information in Get Support

SIM Card Order Not Delivered – No Tracking Information

Glene — Wed, 11 Feb 2026 19:59:10 GMT

Hello,

I ordered a SIM card almost two weeks ago, but I have not received it yet. I also haven’t received any delivery confirmation, tracking link, or tracking information so far.

Could you please check the status of my order and let me know when I can expect the delivery? If there is a tracking number available, kindly share it with me.

Thank you for your support. I look forward to your response.

Best regards,
Glene

Re: SIM Card Order Not Delivered – No Tracking Information

Handy1 — Wed, 11 Feb 2026 17:46:11 GMT

@Glene There’s is no tracking for SIM cards unfortunately

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .but if it’s been more then 10 business days reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM Card Order Not Delivered – No Tracking Information

CSA_PM — Wed, 11 Feb 2026 18:01:15 GMT

Hello @Glene,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage