https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-new-eSIM/m-p/1414016#M965882 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/452765">@2165166safd</a>&nbsp; &nbsp;YES &nbsp;it normal , You can’t transfer eSIM instead , you need to download public mobile app on new phone and login to your account and rebuy new eSIM as you have done , the system should detect you have eSIM now and be free at check out , if you happen to get charged after check out just message support and the will give you credit for the eSIM . And you will keep same phone number and plan no worries&nbsp;</P><P>adding&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/452765">@2165166safd</a>&nbsp; should you need support you can use the orange chat icon bottom right of screen for credit if needed&nbsp;</P> Wed, 11 Feb 2026 16:48:07 GMT Handy1 2026-02-11T16:48:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-new-eSIM/m-p/1414015#M965881 <P>I got a new phone recently and tried to transfer the eSIM over, but somehow it doesn’t allow me to do it. And I had to end up purchasing another eSIM on the app. Just want to check if this is normal? Thank you!</P> Wed, 11 Feb 2026 16:37:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-new-eSIM/m-p/1414015#M965881 2165166safd 2026-02-11T16:37:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-new-eSIM/m-p/1414016#M965882 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/452765">@2165166safd</a>&nbsp; &nbsp;YES &nbsp;it normal , You can’t transfer eSIM instead , you need to download public mobile app on new phone and login to your account and rebuy new eSIM as you have done , the system should detect you have eSIM now and be free at check out , if you happen to get charged after check out just message support and the will give you credit for the eSIM . And you will keep same phone number and plan no worries&nbsp;</P><P>adding&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/452765">@2165166safd</a>&nbsp; should you need support you can use the orange chat icon bottom right of screen for credit if needed&nbsp;</P> Wed, 11 Feb 2026 16:48:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-new-eSIM/m-p/1414016#M965882 Handy1 2026-02-11T16:48:07Z