topic Cannot log onto web-based account in Get Support

Cannot log onto web-based account

Rob6552 — Wed, 11 Feb 2026 15:48:52 GMT

I have now received six texts with confirmation codes and keep getting this message after every successful entry:

"We’ve noticed you have an active Public Mobile service and would like to confirm your full access

A 6 digit code associated with your EverSafe ID will be sent to your phone number. We will need you to confirm this number."

WTH? It's crazy-making, and I can't get into my account to check billing. Yes, I can go via the app, but I prefer to also access it via the website. How do I get out of this loop?

Re: Cannot log onto web-based account

Handy1 — Wed, 11 Feb 2026 15:51:58 GMT

@Rob6552 Maybe try with new webroswer window and use incognito mode / private mode . Rebbot the device first even . Should also be able to tap the “didn’t get code” and have code sent to email instead and be sure to check off this is trusted device too . Worst case you can ask support to help by using the orange chat icon bottom right of page

Re: Cannot log onto web-based account

Rob6552 — Wed, 11 Feb 2026 15:58:07 GMT

That worked. Thanks very much!