topic Number changed . No notice in Get Support

@CS_Agent. Number chaned no notice

mariabaura — Wed, 11 Feb 2026 04:44:16 GMT

I transferred my old phone number to public mobile 2 weeks ago and was working fine until today when my number changed to a random number without any notice.

Re: @CS_Agent. Number chaned no notice

DarkKnight_1000 — Wed, 11 Feb 2026 04:21:33 GMT

@mariabaura
You’ll need to contact a Customer Support Agent about this. Since it was working fine for two weeks, only they can properly look into it and resolve the issue. Tagging them isn’t as effective as sending them a direct message.

You can message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Then check your inbox for their reply (usually within 2–3 hours after they open at 9 AM tomorrow) here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Number changed . No notice

mariabaura — Wed, 11 Feb 2026 04:19:44 GMT

My number suddenly changed today. How do i get my old number back?!

Re: @CS_Agent. Number chaned no notice

mariabaura — Wed, 11 Feb 2026 04:22:42 GMT

Thank you so much. Ive been trying to. I wished they had a number i can call.

Re: Number changed . No notice

hairbag1 — Wed, 11 Feb 2026 04:23:50 GMT

@mariabaura

is there someone else who has access to your account ? The only way a number can be changed is if you or someone with access to the account changes it for you. Now you'll have to get Customer Support involved...click the orange chat bubble on lower right side of page to start the process.

Re: @CS_Agent. Number chaned no notice

hairbag1 — Wed, 11 Feb 2026 04:25:55 GMT

@mariabaura wrote:
Thank you so much. Ive been trying to. I wished they had a number i can call.

There are no numbers to call...you must start the process of getting Customer Support to help you.

Re: @CS_Agent. Number chaned no notice

hairbag1 — Wed, 11 Feb 2026 04:35:51 GMT

@mariabaura

there's a number you can call to get port assistance, but I can only send it to your Community in box....