topic SOS in Get Support

SOS

Emilybremner77 — Wed, 11 Feb 2026 04:45:29 GMT

My phone is saying SOS, I just transferred a few hours ago and I’ve tried everything and nothing works

Re: SOS

hairbag1 — Wed, 11 Feb 2026 02:23:28 GMT

you used the mobile app to create an account and activated a plan ...right ? Then you initiated transfer of old number to new PM plan...right ? Your old network plan must stay active and in good standing in order to port successfully.

Re: SOS

BKNS27 — Wed, 11 Feb 2026 02:25:25 GMT

@Emilybremner77

Did you reply to the text from your old carrier with YES that you are porting over to PM? You have 90 minute to reply with the old SIM in your phone.

Then reboot your phone by powering off your phone then back on with the PM SIM in your phone.

Re: SOS

CSA_PM — Wed, 11 Feb 2026 13:55:36 GMT

Hello @ Emilybremner77,

Please check your inbox, an agent is waiting for your response.