Can't rec

tifftal73 — Wed, 11 Feb 2026 04:45:42 GMT

Can't recieve text to new nbr. Sim not working but I need to buy a new one. I know you added 5 dollars to my account. I can't get into it due to the sms nbr. Can you help me?

Re: Can't rec

hTideGnow — Wed, 11 Feb 2026 02:04:42 GMT

hi @tifftal73

see if you can receive the code via email. When the system sends the 2FA, click Didn't receive code or Resend code and choose email. if you can login , you can buy eSIM using the app

if you cannot, ask PM agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Can't rec in Get Support

Can't rec

Re: Can't rec