https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-account/m-p/1413886#M965798 <P>I'm trying to access my account to see information about current plan, payment method, etc. for my daughters plan, but just keep getting a screen asking to either go back to login page or resume with buying and activating a new plan.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Christer_Blom_0-1770770005819.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/186059i73A16691DFF04DDF/image-size/medium?v=v2&amp;px=400" role="button" title="Christer_Blom_0-1770770005819.png" alt="Christer_Blom_0-1770770005819.png" /></span></P><P>&nbsp;</P> Wed, 11 Feb 2026 01:07:44 GMT Christer_Blom 2026-02-11T01:07:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-account/m-p/1413886#M965798 <P>I'm trying to access my account to see information about current plan, payment method, etc. for my daughters plan, but just keep getting a screen asking to either go back to login page or resume with buying and activating a new plan.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Christer_Blom_0-1770770005819.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/186059i73A16691DFF04DDF/image-size/medium?v=v2&amp;px=400" role="button" title="Christer_Blom_0-1770770005819.png" alt="Christer_Blom_0-1770770005819.png" /></span></P><P>&nbsp;</P> Wed, 11 Feb 2026 01:07:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-account/m-p/1413886#M965798 Christer_Blom 2026-02-11T01:07:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-account/m-p/1413888#M965800 <P>hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/655881">@Christer_Blom</a>&nbsp;</P><P>you can try accessing My Account again using&nbsp;<SPAN>Incognito/private/secret mode on your browser</SPAN></P><P>but if same, it just means the system somehow cannot find the account from the email login.&nbsp; No worries, you can ask PM support agent to sort it out.&nbsp; S<SPAN>ubmit&nbsp; ticket by direct message:&nbsp;&nbsp;</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp;</SPAN></P><P><SPAN>Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:<BR />&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN></P> Wed, 11 Feb 2026 00:37:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Access-account/m-p/1413888#M965800 hTideGnow 2026-02-11T00:37:26Z