topic Re: Sim in Get Support

Sim

BrunoJoel — Tue, 10 Feb 2026 20:38:53 GMT

Bought a sim card and paid for it for my wife's phone. Its been more than 10 days? What do I do? Cancel through credit card?

Re: Sim

hTideGnow — Tue, 10 Feb 2026 20:39:34 GMT

hi @BrunoJoel

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: Sim

slusagm — Tue, 10 Feb 2026 20:40:09 GMT

it can be 1 to 3 weeks, so you should get it later this week

but ask PM to check if you like. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim

computergeek541 — Tue, 10 Feb 2026 20:41:35 GMT

@BrunoJoel wrote:
Bought a sim card and paid for it for my wife's phone. Its been more than 10 days? What do I do? Cancel through credit card?

Filing a dispute without first working with the merchant to resolve the situation would violate your credit card terms of service. Please work with Public Mobile to get the SIM card replaced. I have asked Public Mobile to contact you.

Re: Sim

CSA_PM — Tue, 10 Feb 2026 20:49:26 GMT

Hello @BrunoJoel,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage