Forgot the login credentials

Bavana — Tue, 10 Feb 2026 17:34:20 GMT

I am unable to recollect my email and password used for the current public mobile package , I need help with getting those details as my auto payments details need to be updated and due to which my service has been stopped.

Re: Forgot the login credentials

slusagm — Tue, 10 Feb 2026 16:46:39 GMT

if you tried Forgot email Forgot Password links and still unable to find the login, you need to ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Forgot the login credentials in Get Support

Forgot the login credentials

Re: Forgot the login credentials