topic Re: Issue with esim access in Get Support

Issue with esim access

IuriiLoboda — Tue, 10 Feb 2026 17:35:07 GMT

I have issue with my esim, it didn't work for some reason. And app continue sending verification code to that number. I have access to my email address but it told me that I need verify that phone number, and I can't do it. I don't know hot to re install esim or I already bought a physical sim to contact it to this one.

Re: Issue with esim access

Dunkman — Tue, 10 Feb 2026 15:04:07 GMT

@IuriiLoboda

More details would be helpful.

Are you a new customer who just activated new accunt with eSIM.

Or existing customer trying to install new eSIM to phone.

Able to access your self service account

Re: Issue with esim access

IuriiLoboda — Tue, 10 Feb 2026 16:03:12 GMT

I have just joined public mobile

I install esim, but it didn't work.

I deleted it. I thought I would be able to reinstall it. But not. I don't know to to do it, old QR code does not allow me to do it.

I bought a physical sim and what to connect it to my account. But for verification I should enter the code that app sending to not existing esim to which I don't have access.

I have access to my email and to app, how I can verify my identity or get verified code in other way, email for example to connect my new bought physical sim or maybe there is some other way how I can fix esim?

Thanks

Re: Issue with esim access

Dunkman — Tue, 10 Feb 2026 16:27:17 GMT

@IuriiLoboda

Thanks for details. You will need cusomter service agent intervention.

I will escalte your post to customer service agent CSA_PM. They should private message you within the next one hour.

Re: Issue with esim access

IuriiLoboda — Tue, 10 Feb 2026 16:31:28 GMT

Thank you! I appreciate your support!

Re: Issue with esim access

CSA_PM — Tue, 10 Feb 2026 16:41:50 GMT

Hi @ IuriiLoboda

I sent you a private message please check you inbox.