topic Re: Forgot the password and username in Get Support

Forgot the password and username

NINAQIAN — Tue, 10 Feb 2026 05:33:57 GMT

Hi there,
I lost my credit card and get a new one. I couldn't loggin my account and pay the monthly fee. I forgot my email and password. please help me, thank you

Re: Forgot the password and username

Handy1 — Tue, 10 Feb 2026 05:52:14 GMT

@NINAQIAN Did you try the reset password option or forgot email option , if so and still no luck you can ask support to help you regain access and update credit card info

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forgot the password and username

BKNS27 — Tue, 10 Feb 2026 08:09:06 GMT

@NINAQIAN

Your login ID is your registered email but click on Forgot Password to try to access your account.

If your CC doesn’t come in before your renewal date. Pickup vouchers and dial 611 or call 1-855-4PUBLIC to pay your bill to continue service.

Here is where you can pickup vouchers:

https://www.publicmobile.ca/en/payment-voucher?_gl=1*y91rza*_gcl_aw*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_dc*R0NMLjE3NTc2Mjk0NjQuQ2owS0NRanc1b25HQmhEZUFSSXNBRks2UUpiWWVmZ2J3NjFqYkZ4RFBOdkdKSE1SUVo1ZDNoR0ZSREh5TXl6YzhPblJta0lHb0tQeXpJc2FBa2ZDRUFMd193Y0I.*_gcl_au*MTg1MjI1MDM2NC4xNzU3MDg5Mjc2LjE2MTE2NDgzOTIuMTc1Nzg1NjI0Ni4xNzU3ODU2Mjky*_ga*MjEyOTgyODY5OS4xNzQ5MjY0Mzg0*_ga_5Q4XYYJ879*czE3NjExMjE5NDgkbzc5MyRnMSR0MTc2MTEyMjQwOSRqNDUkbDAkaDA.

But call ahead to make sure they sell them.