topic Re: Transferring phone number, text message does not work in Get Support

Transferring phone number, text message does not work

jesonzeng — Tue, 10 Feb 2026 00:54:22 GMT

I joined Public mobile last month from PC mobile. After purchasing a monthly mobile plan, my data, calls, and text messages were unusable for an extended period. My phone number and data finally started working again last week. However, my text messaging function remains unusable. I've tried methods suggested by community members, such as restarting the phone and removing and reinserting the SIM card, but nothing has worked. Please provide a solution as soon as possible; I really need to use text messaging.

Re: Transferring phone number, text message does not work

BKNS27 — Mon, 09 Feb 2026 21:17:57 GMT

@jesonzeng

Did you reply with YES to confirm you are porting from PC to PM?

If you did then do a Network reset on your phone. If that didn’t work then click on the Chat icon then type in Submit a Ticket then Contact.

Re: Transferring phone number, text message does not work

CSA_PM — Mon, 09 Feb 2026 21:47:03 GMT

Hi @ jesonzeng
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage