topic Switch phones in Get Support

Switch phones

Sheryl10 — Mon, 09 Feb 2026 18:16:26 GMT

Hi there,

How do I switch my account to a different phone

Re: Switch phones

hTideGnow — Mon, 09 Feb 2026 18:17:45 GMT

if you have a physical sim, you just need to physically move the sim card over, from old phone to new

if you have eSIM, just download PM app on the new phone. Login the app using the same email address. Then go to Account page and click Purchase sim card and choose eSIM

Re: Switch phones

Yummy — Mon, 09 Feb 2026 18:18:31 GMT

If you have physical SIM (preferable!) pull it out and stick it into new phone. Done.

If you have eSIM you have to order new eSIM (should be free) and somehow transfer number to new one after installing it.