topic Re: Change Subscription in Get Support

Change Subscription

Monthermohammad — Tue, 10 Feb 2026 04:26:23 GMT

I’ve been assigned a new company phone number with a data plan that meets my needs. I’d like to keep my Public Mobile number but reduce my plan to the $20 month option.

However, when I try to manage my account online, I only see options to upgrade, not downgrade, my current plan.

Could you please assist me with switching to the $20/month plan while keeping my number?

Thanks,
Monther

Re: Change Subscription

hairbag1 — Mon, 09 Feb 2026 17:34:17 GMT

@Monthermohammad

unfortunately, once you have a higher value plan, it's not easy to downgrade plans. Log in to your account to see the only plans you can opt for.

Re: Change Subscription

hTideGnow — Mon, 09 Feb 2026 17:36:20 GMT

sorry @Monthermohammad you can only change to plan offered on the change subscription page on your My Account. If the $20 plan is not there, you cannot change to that. PM support cannot help with that either

Re: Change Subscription

kb_mv — Mon, 09 Feb 2026 17:45:19 GMT

@Monthermohammad in addition to the info given by @hTideGnow and @hairbag1 , it might worth noting that if you see too good of a plan in your app (that supposedly shows the only plans you are able to change to) you might want to ask CS first! /s

Re: Change Subscription

Vinnick — Mon, 09 Feb 2026 17:49:02 GMT

if you cancel the subscription and buy a new one through public, will that erase your phone number?

Re: Change Subscription

Monthermohammad — Mon, 09 Feb 2026 17:50:03 GMT

I have not tried but but I don't want to lose my number

Re: Change Subscription

hTideGnow — Mon, 09 Feb 2026 17:56:23 GMT

hi @Monthermohammad

don't try what @Vinnick suggested, you will lose your number

Re: Change Subscription

Vinnick — Mon, 09 Feb 2026 17:57:54 GMT

i wasnt suggesting I was asking if that would happen.

given that it does, what can I do? I over estimated how much data I needed and im paying for 59 gigabites too many. i dont know what to do.

Re: Change Subscription

Vinnick — Mon, 09 Feb 2026 17:59:01 GMT

ive only used 0.8 gb the whole month

Re: Change Subscription

kb_mv — Mon, 09 Feb 2026 18:05:56 GMT

@Vinnick wrote:
i wasnt suggesting I was asking if that would happen.
given that it does, what can I do? I over estimated how much data I needed and im paying for 59 gigabites too many. i dont know what to do.

@Vinnick and @Monthermohammad as I see it, your only option is to port out to another company for a month or so then port your number back to PM as a new customer.

Re: Change Subscription

Vinnick — Mon, 09 Feb 2026 18:05:59 GMT

Yeahh, you're probably right. At this point I hardly want to re

Re: Change Subscription

Vinnick — Mon, 09 Feb 2026 18:06:31 GMT

sorry I pressed send by accident. I was going to say i hardly want to return given how crappy this system is lol

Re: Change Subscription

Yummy — Mon, 09 Feb 2026 18:08:39 GMT

You can get ONLY plans you see on your account.

Agent cannot switch you to any other plan so no point opening a ticket.

Re: Change Subscription

Vinnick — Mon, 09 Feb 2026 18:14:10 GMT

thank you. I will probably do the port thing and then just stay with the new provider. I

Re: Change Subscription

kb_mv — Mon, 09 Feb 2026 20:25:07 GMT

@Yummy wrote:
Assuming desired plan is still available to NEW customers... Problem is I do not see $20 for NEW customers. Cheapest is $35.
Existing customers (with cheapest plan) have an option to upgrade to $23 plan with more data. NO IDEA what options have those with more expensive plans... Probably none...

@Yummy @Vinnick Not sure where you are looking at plans but there certainly is a $20 plan as well as $23 and $26 plans.