topic Re: I didn’t receive SIM. in Get Support

I didn’t receive SIM.

LinJiang — Tue, 10 Feb 2026 04:25:55 GMT

I paid 13 days ago and still haven't received the card. I can't access the contact information for not receiving the card in the app either. Could you please help me resolve this as soon as possible? Please tell me the tracking number so I can check it or send me another card as soon as possible.Thank you. My email: xxxxxxxxxxxxxxxxxxxxxx

Re: I didn’t receive SIM.

hTideGnow — Mon, 09 Feb 2026 17:35:12 GMT

hi @LinJiang

Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: I didn’t receive SIM.

hairbag1 — Mon, 09 Feb 2026 17:35:39 GMT

@LinJiang

could take up to 3 weeks for sim to arrive via Canada Post. You can use this link to message Customer Support to confirm their shipping date...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I didn’t receive SIM.

CSA_PM — Mon, 09 Feb 2026 17:57:03 GMT

Hello @LinJiang,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage