topic Re: CAN'T SEND/RECEIVE CALLS TEXTS in Get Support

CAN'T SEND/RECEIVE CALLS TEXTS

Siv20 — Tue, 10 Feb 2026 04:28:54 GMT

Hi there,

It has been about a week since I have switched to Public Mobile (porting my existing number with Chatr), yet i'm still unable to send/receive calls/texts/ Can you please assist?

Re: CAN'T SEND/RECEIVE CALLS TEXTS

slusagm — Mon, 09 Feb 2026 16:21:40 GMT

make sure you remove the old sim card, or if old one is eSIM, please disable it

and Reboot phone and Reset network settings

but if you still cannot make and receive calls, it is a sim provisioning problem. Please ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CAN'T SEND/RECEIVE CALLS TEXTS

Yogan_Ys — Mon, 09 Feb 2026 16:22:31 GMT

Hi there,

It has been about a week since I have switched to Public Mobile (porting my existing number with Chatr), yet i'm still unable to send/receive calls/texts/ Can you please assist?

Thank you!

Re: CAN'T SEND/RECEIVE CALLS TEXTS

slusagm — Mon, 09 Feb 2026 16:23:45 GMT

make sure you remove the old sim card, or if old one is eSIM, please disable it

and Reboot phone and Reset network settings

but if you still cannot make and receive calls, it is a sim provisioning problem. Please ask PM to help

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CAN'T SEND/RECEIVE CALLS TEXTS

CSA_PM — Mon, 09 Feb 2026 18:23:12 GMT

Thank you for the escalation! The customer is in contact with an agent.