topic Re: Purchased wrong add ons in Get Support

Purchased wrong add ons

tsirlinator — Tue, 04 Jan 2022 23:19:07 GMT

Yesterday I thought I was purchasing the US Roaming 500 MB Data, but when that didn't seem to go through because neither the credits were subtracted nor the add-on showed up in my account, I tried doing the purchase again. Now my account says I have two different add-ons, for US Roaming Unlimited Talk and US Roaming Unlimited Text instead of the roaming data I actually wanted, and I'm out of credits! How do I fix this?

Re: Purchased wrong add ons

RobertQc — Wed, 27 Jun 2018 22:27:04 GMT

Sorry you are having trouble with your purchase add-on's it sounds like something you will want to speak with a moderator about @CS_Agent as this is specific to your account

Click here to message the moderator team

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

Re: Purchased wrong add ons

matbasm — Wed, 27 Jun 2018 22:27:03 GMT

@tsirlinator, Send a private message to the moderator team, and ask nicely if they can help you get what you need. Include account # or phone # and account PIN(if you know it). This will speed up the process a bit.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

Re: Purchased wrong add ons

mimmo — Wed, 27 Jun 2018 22:27:23 GMT

the mods will need to help you out as this is account related. best case is they will give you an account credit.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Purchased wrong add ons

Luddite — Wed, 27 Jun 2018 22:27:34 GMT

Click this: message to moderators to send a private message to the moderator's team with your phone number, PIN, and an explanation.