topic Re: Refund in Get Support

Refund

NinaBowdler — Sun, 08 Feb 2026 20:45:06 GMT

I will not change my Apple TV account from Australia to Canada, therefore I would like a refund for the unused SIm. Thank you.

Re: Refund

NinaBowdler — Sun, 08 Feb 2026 20:48:23 GMT

Service not required, sim not activated, refund required

Re: Refund

BKNS27 — Sun, 08 Feb 2026 21:21:32 GMT

@NinaBowdler

How did you download the PM app to purchase a PM SIM? PM will only ship to a Canadian address.

If you purchased it from a third party then you need to contact them for a refund.

Re: Refund

Dunkman — Sun, 08 Feb 2026 21:48:24 GMT

@NinaBowdler

You could create a new Apple ID with a different email address. That apple ID can be used for Canada.

Otherwise, if you need a refund, you will need to contact cuosmter service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect 0.5-1 day wait for response.

Re: Refund

computergeek541 — Sun, 08 Feb 2026 21:59:06 GMT

@BKNS27 wrote:
@NinaBowdler
How did you download the PM app to purchase a PM SIM? PM will only ship to a Canadian address.
If you purchased it from a third party then you need to contact them for a refund.

SIM card's aren't refundable, especially when it's from a third party. In any event, an issue with the Apple TV service wouldn't prevent the use of Public Mobile's services.

Re: Refund

computergeek541 — Sun, 08 Feb 2026 21:59:58 GMT

@NinaBowdler wrote:
Service not required, sim not activated, refund required

Sorry, but SIM card sales are final. You're free to keep the SIM card to use in the future or to give it to a friend, etc.

Re: Refund

NinaBowdler — Wed, 11 Mar 2026 18:14:21 GMT

This is an eSIM, not a SIM. We cannot activate it and we are leaving Canada soon and have not utilised the eSIM.