topic Re: Log in problems in Get Support

Log in problems

Karlwall2 — Sun, 08 Feb 2026 22:02:08 GMT

My partners phone was dropped and broke.

We are now trying to access her account to switch phones and it is saying we have the wrong email and it's not the wrong email

Re: Log in problems

Handy1 — Sun, 08 Feb 2026 21:04:24 GMT

@Karlwall2 You can try forgot email option or forgot password option see if that helps if same ask support to help

Can use the orange Chat icon or

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Log in problems

Karlwall2 — Sun, 08 Feb 2026 21:10:12 GMT

It is saying wrong email, but it is not

Re: Log in problems

slusagm — Sun, 08 Feb 2026 21:17:47 GMT

If you are sure email is right, try reset password

But try the reset and login using browser with incognito mode

Re: Log in problems

Karlwall2 — Sun, 08 Feb 2026 21:29:07 GMT

I tried and doesn't work

Re: Log in problems

Dunkman — Sun, 08 Feb 2026 21:54:32 GMT

@Karlwall2 wrote:
I tried and doesn't work

@Karlwall2

If forget email or reset password is not working, then you will need to contact customer service agent. Send a private message as described in first post. It will take several hours to up to one day for response. The response times seems longer than usual.