topic Re: eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER in Get Support

eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

condy — Sun, 08 Feb 2026 22:08:10 GMT

i’ve been a customer here for over a year. i’ve been having this issue since yesterday where my service stopped working and when I log into the app, it says eSIM cannot be installed. Please contact support and it’s nearly impossible to speak to somebody. I have been trying since yesterday and this chat block keeps throwing me for a loop even when it says submit a ticket I get a 404 code and when I try to do anything on the app, it needs to send a verification code to my phone number, but that’s not possible because my phone number is not working. Super frustrated ready to rip my hair out. Please help.

Re: eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

slusagm — Sun, 08 Feb 2026 21:02:01 GMT

Ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

Handy1 — Sun, 08 Feb 2026 21:02:37 GMT

@condy If chat bot not working for you , you can also

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

condy — Sun, 08 Feb 2026 21:08:48 GMT

I am able to login, but the chat bought keeps telling me to submit a ticket, and when I try, I get a 404 code. I haven’t had any luck being able to reach out to a real person this far.