topic Re: Virgin Plus in Get Support

Virgin Plus

Curlay — Sun, 08 Feb 2026 15:38:42 GMT

I am trying to transfer my number from Virgin Plus to PM and have completed the request twice and have not received any text message or response. I have had the SIM card for two weeks now and cannot use it. Virgin Plus does not come up on the list of providers, so is that the issue? There is Virgin Prepaid, and Virgin Postpaid but no Virgin Plus. I tried both ways and get NOTHING!

This is swing #3 if it doesn't work I'm out!

Re: Virgin Plus

Chalupa_Batman — Sun, 08 Feb 2026 15:42:59 GMT

Best to reach out to a CS Agent to resolve the matter.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Virgin Plus

kb_mv — Sun, 08 Feb 2026 15:50:30 GMT

@Curlay Where is your Virgin sim card? You need it to receive the port request authorization from Virgin.

Re: Virgin Plus

Curlay — Sun, 08 Feb 2026 15:52:00 GMT

In the phone still. Where PM said to keep it.

Re: Virgin Plus

Curlay — Sun, 08 Feb 2026 15:53:25 GMT

Did that, no reply yet.

Re: Virgin Plus

kb_mv — Sun, 08 Feb 2026 15:56:16 GMT

@Curlay wrote:
In the phone still. Where PM said to keep it.

@Curlay What happens when your PM sim is inserted instead? If the answer is nothing, it sounds like something went horribly wrong if both services don't work. Follow advice provided by @Chalupa_Batman

Re: Virgin Plus

Curlay — Sun, 08 Feb 2026 15:59:09 GMT

The only thing I get from this is the blue circle. Round and round it goes, where it stops nobody knows!😂🤣😂

Re: Virgin Plus

computergeek541 — Sun, 08 Feb 2026 16:00:16 GMT

Re: Virgin Plus

Curlay — Sun, 08 Feb 2026 16:04:42 GMT

The Virgin Plus SIM is still working, but the idea was to send them packing! Every month they try to jack the price up. If I don't fight with them on the phone, waisting time, I get dinged! I'm going to put the PM card in and see what happens, but I'm not changing my phone number. Not even for a moment!

Re: Virgin Plus

kb_mv — Sun, 08 Feb 2026 16:10:30 GMT

@Curlay wrote:
The Virgin Plus SIM is still working, but the idea was to send them packing! Every month they try to jack the price up. If I don't fight with them on the phone, waisting time, I get dinged! I'm going to put the PM card in and see what happens, but I'm not changing my phone number. Not even for a moment!

@Curlay That makes a huge difference. Check your inbox, I'll send you a number to call for porting help. They should be able to sort it out.

Re: Virgin Plus

Curlay — Sun, 08 Feb 2026 16:19:16 GMT

I put the PM SIM card in and I have data, I can send and receive email, I can navigate the internet, but I have no network for phone or text.

Where is the "inbox"?

Re: Virgin Plus

kb_mv — Sun, 08 Feb 2026 16:24:25 GMT

@Curlay wrote:
I put the PM SIM card in and I have data, I can send and receive email, I can navigate the internet, but I have no network for phone or text.
Where is the "inbox"?

@Curlay The envelope icon at the top right if on a browser.