topic Re: Network limitations - app can’t connect in Get Support

Network limitations - app can’t connect

Hector_Wang — Sun, 08 Feb 2026 15:22:13 GMT

Hello, i just recently joined PM. The problem i’m having is the limitations on the apps while using PM network. App such as VPN , windscribe, wechat(discovery) , and many other apps doesnt work with PM data network.

the apps i never has issue with other network, like telus, koodo, fido, wifi at home. Once on PM network, they stop working. I want to know why is this happening? What’s the solution to this?

Re: Network limitations - app can’t connect

Chalupa_Batman — Sun, 08 Feb 2026 15:31:50 GMT

Hello @Hector_Wang

This could be an issue with which IP address you're choosing. You should check your APN settings. You can also do a network reset on your phone and then reboot it. This should reconnect you to the Public Mobile network. Depending on what service you were on before, there may be left over connection information on your phone. Network reset clears this old info and starts fresh.

Re: Network limitations - app can’t connect

Hector_Wang — Sun, 08 Feb 2026 15:54:08 GMT

Just did APN reset and reboot iphone 16pm, nothing has changed, still doesn’t work with certain apps. Windscribe worked by changing the Protocol to Stealth from Wireguard. But not all the apps has this kind of protocol function to modify.

Re: Network limitations - app can’t connect

Dunkman — Sun, 08 Feb 2026 17:48:02 GMT

@Hector_Wang

Some customer have issues using VPN on the Public mobile network in previous posts.

Did you try the network reset as recommended earlier?

Might want to update your IOS.

You could also contact customer service agent to see whether there is something that they can help with. Click on the chat icon on the right lower corner of website and follow prompts to submit a ticket.

Re: Network limitations - app can’t connect

slusagm — Sun, 08 Feb 2026 18:46:09 GMT

If you turn off VPN, all apps work?

Some complained the VPN does not work well. But as far as I know , PM does not block VPN

And also try changing the VPN protocol settings to Open VPN -TCP

Re: Network limitations - app can’t connect

Hector_Wang — Sun, 08 Feb 2026 23:59:18 GMT

1. APN reset done;
2. Network reset done;
3. update IOS, no, not gonna do it.
4. CS agent said there are limitations on public mobile....
The issue i'm having never happen with other service provide, such as Telus/Koodo, Rogers/Fido, and home wifi.
So, it's definitely PM's problem, and it's un-resolvable at current stage.
I got my VPN work, but not all VPN app works.

Re: Network limitations - app can’t connect

Philljames30 — Wed, 13 May 2026 19:27:03 GMT

Sounds like PM network is blocking or restricting certain app traffic, especially VPNs and apps like WeChat. Some people switch to different app versions via Happy Mod or just use Wi-Fi/mobile data that doesn’t filter those services.