topic Re: Referral in Get Support

Referral

H2Omelon — Sun, 08 Feb 2026 03:49:10 GMT

I referred 3 friends at the end of January. My dashboard only shows I referred 2 friends. 1 friend received $10 Credit. 2 have not.

Re: Referral

slusagm — Sun, 08 Feb 2026 02:07:04 GMT

ask the 2 friends you referred to open ticket with PM. They will sort out the referral situation and you will see that missing one as well

ask them to Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if having trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to the community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Referral

BKNS27 — Sun, 08 Feb 2026 02:12:44 GMT

@H2Omelon

Your other 2 friends will need to contact a CS_Agent separately:

They need to Submit a Ticket on the Chat icon or:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It is a simple fix but they need to create a Community account if they haven’t done one yet. The $10 credit will apply to their next month’s bill.

Re: Referral

computergeek541 — Sun, 08 Feb 2026 02:10:09 GMT

Re: Referral

H2Omelon — Sun, 08 Feb 2026 02:22:12 GMT

Yes all 3 friends still have an active PM account.
I tried submitting a ticket via the chat but after completing all the info I get an error message. Attempted several times ~ either an error message or when I click submit nothing happens. All required fields are completed.

Re: Referral

slusagm — Sun, 08 Feb 2026 02:24:12 GMT

@H2Omelon

it should be the friend who joined to submit a ticket for both himself and you, a single ticket

use this link to message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437