topic Esim in Get Support

Esim

Lori1313 — Sun, 08 Feb 2026 03:48:44 GMT

I can’t download the eSIM nothing works

Re: Esim

slusagm — Sat, 07 Feb 2026 22:32:05 GMT

If you used the app to subscribe, the app have already installed the PM sim on your phone. Check your sim manager to see if a PM sim is there

If not there, ask PM to check.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

Lori1313 — Sat, 07 Feb 2026 22:42:39 GMT

Hello. Not sure what PM stands for or how to ask PM there is no eSIM on thr phone and when I try to scan the QR code it says it cant activate

Re: Esim

slusagm — Sat, 07 Feb 2026 22:45:04 GMT

PM is Public Mobile

Use the link above to message them for help

But you checked your Sim Manager or Settings -> Cellular and you don't see a Public Mobile eSIM there?

Re: Esim

Lori1313 — Sun, 08 Feb 2026 00:14:11 GMT

I went back to settings since the last response and public mobile was now listed as the carrier and phone seems to be connected to public Servers I still can see the eSIM listed and I can’t find eSIM manager on the this iPhone but all seems to be working!