topic Re: Text messaging not working in Get Support

Text messaging not working

shreyjain — Sat, 07 Feb 2026 18:22:08 GMT

I subscribed to Public mobile on Jan 26, 2026. I got an esim with the number xxxxxxxxxxxxx. I then initiated a transfer from my previous provider (rogers) on Jan 30, 2026. I wanted to transfer in my number 647-***-****.

I went through the transfer process and now I'm at a state where:

1. Outbound and inbound phone calls work.

2. Mobile data works.

3. Inbound and outbound text messaging does not work.

If I look into my sim manager, I see my esim is still located with the temporary number (437-849-8176):

I'm not sure how to fix this. I can't order a new sim because I can't receive text messages to verify my account.

Re: Text messaging not working

Handy1 — Sat, 07 Feb 2026 17:38:13 GMT

@shreyjain Try reseting network settings and test it again

Re: Text messaging not working

shreyjain — Sat, 07 Feb 2026 17:42:49 GMT

@Handy1 I've attempted that a few times with no luck

Re: Text messaging not working

Handy1 — Sat, 07 Feb 2026 17:48:25 GMT

@shreyjain Do you still have ok providers sim in the phone ? Is it physical sim by any chance ? If so try removing it first . Can you also check if it still works ?
worst case you can reach out to support for further assistance

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Text messaging not working

shreyjain — Sat, 07 Feb 2026 17:50:20 GMT

I've removed the physical sim for Rogers as well. I only have the public mobile esim associated with the account now.

Re: Text messaging not working

Dunkman — Sat, 07 Feb 2026 17:52:30 GMT

@shreyjain

Is your Roger’s account still active? Did you respond yes to port confirmation text from Roger’s?

Which model phone are you using? Apple versus Android.

Re: Text messaging not working

shreyjain — Sat, 07 Feb 2026 18:00:50 GMT

@Dunkman My rogers account is no longer active. I responded yes to port on Jan 30, 2026 and I got the response:

Rogers svc msg: We've received approval to transfer your wireless number to another provider.

I have a Samsung Galaxy S24+ (Android)

Re: Text messaging not working

Dunkman — Sat, 07 Feb 2026 18:25:46 GMT

@shreyjain

you will likely need CSA help. I will try to escalate your post to CSA_PM.

Re: Text messaging not working

shreyjain — Sat, 07 Feb 2026 18:43:32 GMT

Thank you @Dunkman

Re: Text messaging not working

shreyjain — Sun, 08 Feb 2026 16:55:21 GMT

Thank you both @Handy1 and @Dunkman for your help. Support was able to resolve the issue for me