topic Re: @CS_Agent in Get Support

@CS_Agent

El4035 — Sat, 07 Feb 2026 17:08:47 GMT

Hello I purchased a Public Mobile plan and selected ESIM activation but the app shows my device as not compatible with ESIM even though my phone is compatible Device Motorola Edge Plus 2023 IMEI 354715630422348 ESIM supported VoLTE supported 5G supported Live Chat asked me to contact CS Agent for manual ESIM provisioning Please activate my service on ESIM or provide a manual ESIM QR code I already paid for the plan and want to proceed with the original ESIM option without buying a physical SIM Thank you

Re: @CS_Agent

Dunkman — Sat, 07 Feb 2026 17:12:05 GMT

@El4035

Did you receive email with QR code for eSIM?

If not, you will need to contact customers service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work,

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

hTideGnow — Sat, 07 Feb 2026 17:12:45 GMT

hi @El4035 we are just customers, please remove your IMEI number

and you need PM agent to helpy, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage